Warranty

MONTRAIL FOOTWEAR ONE-YEAR LIMITED WARRANTY

What This Warranty Covers

This One-Year Limited Warranty covers defects in materials and workmanship in Montrail brand footwear manufactured by Columbia Sportswear Company or its affiliates. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This one-year limited warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired or a Virtual Merchandise Credit will be issued. Damages due to improper care or accident may be repaired at a reasonable rate. This policy is applicable to United States customers only.

How Long This Limited Warranty Lasts

This Limited Warranty lasts for one year from the date of purchase. Coverage ends if you sell or transfer the product.

What We Will Do

The Warranty Department will inspect the product at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect covered under this Limited Warranty, we will repair or issue a Virtual Merchandise Credit equivalent to the MSRP value within approximately four weeks of inspection. Depending on the season or product, it may take longer to repair certain items. Mountain Hardwear will discard your product if your product is covered under our limited warranty policy. If you would like your original product returned instead of a Virtual Merchandise Credit, please check the box on the printable warranty form or call us no later than 10 days after you ship your product at 1-855-698-7245.

How to Get Warranty Service

You may seek resolution directly through the retailer where you purchased the Footwear. In many cases, the retailer will be able to assist you. You may also send your pair of Montrail footwear to us. Footwear must be cleaned prior to shipment according to its care instructions. Please include your completed warranty form, or include a cover letter with your name, address, daytime phone number, e-mail address, and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required.

Please note: Footwear must be cleaned prior to shipment according to its care instructions. Products received that are deemed insufficiently cleaned will be returned to the customer unprocessed.

CLICK HERE TO FILE CLAIM

Customers are responsible for shipping items to Montrail. We will cover the cost of return shipping. Please ensure that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as FedEx or UPS. Customers are responsible for their product until we sign for delivery. Montrail cannot be held responsible for packages lost in transit.

In the U.S., please send to:
Montrail
Attn: Warranty Department
7000 North Leadbetter Rd.
Portland, OR 97203

How Local Law Applies.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Limitation of Liability.

MONTRAIL’S AND ITS SUPPLIERS’, AFFILIATES’, AND AGENTS’ MAXIMUM LIABILITY PURSUANT TO THIS LIMITED WARRANTY, OR ANY OTHER EXPRESS OR IMPLIED WARRANTY, IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE PRODUCT. NEITHER MONTRAIL NOR ITS SUPPLIERS, AFFILIATES, OR AGENTS ARE LIABLE FOR ANY INABILITY TO PERFORM UNDER THIS LIMITED WARRANTY DUE TO EVENTS BEYOND ITS OR THEIR CONTROL, SUCH AS ACTS OF GOD, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, OR OTHER CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES WHICH ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.

Governing Law and Venue; Severability.

To the full extent permitted under applicable local law, this Limited Warranty and any disputes arising out of or in connection with this Limited Warranty (“Disputes”) shall be governed by the laws of the State of Oregon, USA, excluding conflicts of law principles and excluding the Convention for the International Sale of Goods. The courts located in Multnomah County, Oregon, USA shall have exclusive jurisdiction over any Disputes. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. If there is any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.

Certain products may be excluded from this Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Fill out and submit your claim form

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ENSURE THE ITEM HAS BEEN FRESHLY WASHED OR CLEANED

It is important that all items are cleaned or washed prior to being sent back for warranty processing and repair. Please confirm below that your item is currently in clean condition.

Please confirm that your product is in clean condition before submitting your claim.

Warranty Process

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